Privacy Policy

 

Introduction

This Privacy Policy outlines how Kiins and its affiliated companies collect, manage, and protect personal information when you engage with our websites, mobile applications, or services. Kiins acts as the data controller for all user data gathered through these platforms. By accessing our platforms or utilizing any of our services, you acknowledge and agree to the terms described in this Policy. Herein, Kiins may also be referred to as "we," "us," or "our."

 

Data We Collect

We may collect various types of personal data when you interact with our digital or physical services. This information may include:

  • Identity Data: Your name, birthdate, email, phone number, mailing address, demographic data, username/password, and age verification details.
  • Transaction Data: Credit card or other payment details, order receipts, product serial numbers, and warranty claim information.
  • Technical Data: Device and app usage analytics, firmware version, IP address, browser type, OS version, and other related diagnostics.
  • Location Data: If location access is enabled through your mobile device, we may collect geographic information during device pairing. You can disable this at any time within app settings.

 

Ways We Collect Your Data

We gather personal information through multiple channels, such as:

  • Making purchases via our website
  • Signing up for email/text communications
  • Participating in surveys or customer feedback
  • Interacting with us on social platforms
  • Creating and managing an account within the Kiins web
  • Submitting warranty or customer service inquiries
  • Applying for employment opportunities

 

Use of Personal Information

We use the collected data for a variety of purposes including:

  • Processing online orders
  • Verifying legal age for product eligibility
  • Providing customer service and responding to inquiries
  • Administering your account and delivering requested services
  • Analyzing app or product usage to enhance performance
  • Managing promotions and delivering targeted advertising (with consent)
  • Sharing product updates and company news via opted-in marketing
  • Supporting legal, regulatory, and compliance requirements

 

Sharing Your Information

We never rent or sell your personal information. Data may be shared under the following circumstances:

  • With subsidiaries and affiliates within our corporate group
  • With service providers that help with payment processing, marketing, customer support, or technical operations
  • When legally required, such as in response to valid subpoenas or judicial orders (we will challenge any overreaching legal demands)
  • With third parties in an anonymized, aggregated format that cannot identify individuals
  • All third-party vendors are contractually obligated to maintain data confidentiality and are restricted from using data for purposes outside of their service scope.

 

Marketing Preferences

Your marketing preferences are respected. We will only send you promotional content if you've explicitly opted in. You can unsubscribe at any time via links in emails or by contacting us. Please note, transactional communications such as order confirmations are not subject to opt-out.

If you wish to opt out of marketing messages altogether, you can also contact us directly via email.

 

Data Protection and Security

We implement a combination of administrative, technical, and physical safeguards to secure your personal data from unauthorized access, loss, or misuse. These include encryption protocols, secure storage, and strict internal policies.

 

Use of Cookies and Similar Tools

We use cookies, pixels, log files, and other technologies to enhance your experience and understand how users interact with our site and app. These technologies allow us to:

  • Monitor and optimize site performance
  • Deliver personalized content and ads (where permitted)
  • Remember user preferences and improve usability
  • Protect against security threats

 

You can manage your cookie preferences via your browser settings or opt-in prompts on our website. Blocking certain cookies may affect the functionality of our services.

 

Your Rights and Choices

You have control over your personal data and can:

Update or correct your account information

Opt out of receiving marketing communications

Withdraw previously given consent for data use

Request access to, deletion of, or restriction of your personal data (as permitted by applicable laws)

File a complaint with a supervisory authority if you believe your data rights have been violated

Please reach out to us at any time to exercise these rights.

 

Email and Mobile Communications

By submitting your phone number to Kiins, whether through our website or in person, you agree to receive promotional emails and SMS messages from us unless and until you choose to unsubscribe. These communications may be directed to the email address or mobile number you provide.

Please note that by sharing your contact information with Kiins, you also agree to receive essential service-related notifications (‘Service Notifications’), such as updates about your account activity, inquiries, order confirmations, or legally mandated notices. These Service Notifications are necessary for us to maintain effective communication with you and cannot be opted out of.

You may withdraw from marketing messages at any time by email or by clicking an available ‘Unsubscribe’,  ‘Opt Out’, ‘Stop’ or similar link within the promotional message. If opting out of mobile messages, you may receive one final text confirming your decision. Please be aware that opting out may limit your access to product news, exclusive offers, and other updates.

Kiins cannot guarantee that mobile message delivery will be continuous or free of errors. Standard data and messaging rates may apply. We are not responsible for delays or disruptions caused by factors beyond our control, such as device connectivity issues, carrier network problems, or other unforeseen technical limitations.

 

Copyright Infringement Policy

We take intellectual property rights seriously and maintain procedures to respond to copyright infringement allegations in compliance with applicable laws. If we determine that a user has violated copyright or other intellectual property laws—whether involving our content or that of third parties—we may suspend or terminate their access to our services immediately.

If you believe your copyrighted work has been used in a way that constitutes infringement, and you would like us to remove, edit, or disable the material, you must submit a written notice containing the following information:

  • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
  • Identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works are involved)
  • A description of the material that is allegedly infringing, and enough information to allow us to locate it
  • Contact information, including your name, mailing address, phone number, and email address
  • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, their agent, or the law
  • A statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner

 

For California Residents

California users may request a summary of third-party data sharing for marketing under the “Shine the Light” law. To make such a request, email us with “California Privacy Rights Request” in the subject line and include your full name and mailing address.

Under the California Consumer Privacy Act (CCPA), you also have the right to make a "Do Not Sell My Info" request, even though we do not sell your data in the traditional sense. We do not respond to browser Do Not Track (DNT) signals.

 

For Residents of the EU

In compliance with GDPR, users in the European Union have rights that include:

  • Accessing the data we hold about you
  • Requesting corrections or deletions
  • Limiting or objecting to data processing
  • Transferring your data to another controller
  • Filing complaints with your national data protection authority

You can withdraw consent at any time, which will affect future processing but not the legality of any data use prior to withdrawal.